IRUNGUNS LLC maintains a Type 8 FFL, which allows us to move firearms back and forth between borders. Our warranty is directly with the manufacturer in the US. Should you have an issue with your purchase, please email us with your concern. Include your invoice number and clear pictures of the issue and we will provide you with a Return Merchandise Authorization Form (RMA). Once you have shipped your item back to our Canadian warehouse we will incur the shipping and export costs to return the item back to the manufacturer in the US. Once the item has been repaired or replaced by the manufacturer, we will export it back into Canada and ship it back to your address on file, at our expense. Please allow 60 - 90 days for warranty repair, depending on the manufacturer.
Accessories and special order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package, unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on all accessories and special order items.
Should products have a life time warranty, IRUNGUNS LLC will facilitate the return of these products to the manufacturer for up to 1 year from purchase date. Thereafter shipping and export costs incurred will be the responsibility of the consumer.
There will be no refund on any Defense Articles, special orders or firearms after the start of the final transfer through the RCMP or an end-use certificate or permit has been issued, applied for, or the firearm or item is in transit, or once received in Canada.
Please note that we do not permit the return of the following products:
- Special orders and products that are custom configured to your specifications, ammunition or firearms.
- Products sold "as is" or "used" or that have been installed or used after receipt.
- Illumination devices, electronic sights, optics and night vision equipment.
We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and do not insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.
Should you wish to cancel your accessory order after it has been brokered, shipped and/or imported into Canada there will be a 25% restocking fee applied to recover all disbursements and there will be no refund on the flat rate shipping.
Should you not check with us first and purchase a prohibited firearm, accessory or optic from this site for the purpose of exporting it to Canada you will be charged a 25% restocking fee.
Warranty on all products are warrantied through the manufacturer. Should products have a life time warranty IRUNGUNS LLC will facilitate the return of these products to the manufacturer for up to 1 year from purchase date. Thereafter shipping and export costs occurred will be the responsibility of the consumer.
Office hours are 9:00am to 5:00pm MST.